Live Training and Support
Emergencies don’t just occur 8-5. ECN’s team of in-house, full-time support specialists is available to provide immediate assistance at any time of day or night. They closely monitor weather and significant events and proactively reach out to clients who may be impacted.
ECN recognizes each person learns differently. We provide live customized, one-on-one trainings with each organization, first listening to the client to understand their unique needs and creating a specialized training session to optimize their use of the system. Online guides, tutorials, and resource documents are also available for access at any time.
Each client is provided a dedicated team of client support representatives who are available throughout the life of the contract. Clients enjoy hearing from their support team on a regular basis to check in and provide additional training as needed.